FAQ
Shipping
Domestic Shipping Only:
We currently ship exclusively within the United States and have no plans for international shipping at this time.
Free Shipping on Custom PC Builds:
All custom PCs are built to order and generally arrive within 2 weeks.
Stay Updated:
Follow BYTES USA on Instagram for the latest updates, announcements, and news.
Support
Full Insurance Coverage:
All PC builds are shipped with full insurance to cover their value. If your PC is damaged during transit, we will work with you to file a claim with the shipping provider for resolution.
3-Day Working Condition Warranty:
We offer a 3-day warranty to confirm your PC is functioning properly upon arrival. If there are any issues during this period, contact us immediately for support or a refund.
Pre-Tested Systems:
Every PC undergoes thorough stress tests and benchmarks to ensure performance and stability before shipping.
Refunds for Mistaken Orders:
If you placed an order by mistake, let us know right away. We will issue a refund minus any credit card or transaction fees incurred.
Contact Support First:
If you experience any issues, contact us at support@bytesusa.co. Do not attempt troubleshooting on your own, as this may void your warranty or refund eligibility.
Website and Digital Services
Web Development & Hosting:
We design and build websites using WordPress, Shopify, and Wix, with reliable hosting services to ensure your site stays live and secure.
SEO & Digital Marketing:
Our SEO services help increase your site’s visibility and drive organic traffic, while our digital marketing solutions support your online growth.
E-commerce Setup & Support:
We offer comprehensive support for Shopify stores and other e-commerce platforms, ensuring smooth setup and maintenance.
Website Optimization:
We optimize websites for speed, mobile compatibility, and search engine performance to keep them running efficiently.
Ongoing Support & Maintenance:
Continuous support is available if included in your service package. Contact support@bytesusa.co for assistance.
IT Support Services
On-site Support for West Los Angeles:
We provide on-site IT support to businesses and residents in West Los Angeles, ensuring quick, effective service.
Remote IT Support:
Our team offers remote troubleshooting and tech support for businesses and individuals across the United States.
Network Setup & Troubleshooting:
We configure, optimize, and troubleshoot networks to ensure reliable connectivity and smooth operations.
Hardware & Software Support:
Our specialists handle installation, upgrades, and repairs for both hardware and software.
Cybersecurity Services:
We protect your devices and data through security assessments, antivirus solutions, and proactive protection strategies.
Consulting and IT Strategy:
We align your IT infrastructure with business goals, offering custom solutions, system upgrades, and strategic planning.
Warranty and Return Policy
For more information, please view our full warranty and return policy here.